Founding Business Operations Specialist

Company: ClothME Location: Austin, Texas, USA Employment Type: Full-Time Work Arrangement: On-site / Hybrid Reports To: Founder & CEO Compensation: Competitive Base Salary + Equity Eligibility Relocation Assistance: May be available

About ClothME

ClothME is building a better way for people to discover and shop for fashion.

We're creating a fit-first fashion marketplace that helps people discover clothing likely to fit them and their families, while helping fashion brands, boutiques, and retailers reach relevant shoppers.

Our platform combines personalized fit intelligence, product discovery, merchant technology, and creator-driven commerce to make fashion shopping more convenient, personalized, and accessible.

For fashion businesses, ClothME provides an opportunity to acquire new customers, increase online and in-store sales, and reduce fit-related returns through a performance-based model.

There are no setup, subscription, or listing fees. ClothME earns a commission when it generates a sale.

Our long-term vision is to become the operating system for fashion retail.

We're an early-stage technology company with ambitious plans to grow across North America and eventually expand internationally.

We're looking for a Founding Business Operations Specialist who wants to help build the operational foundation behind that future.

About the Role

As a Founding Business Operations Specialist, you'll help ensure ClothME operates efficiently, executes its priorities, and maintains strong coordination across teams.

You'll work directly with the Founder and collaborate with Engineering, Product, Growth, Merchant Partnerships, Creator Partnerships, and Customer Experience.

This is a hands-on position focused on business execution, operational planning, cross-functional coordination, process improvement, and performance reporting.

You'll help teams stay aligned, identify operational bottlenecks, build repeatable processes, and ensure important initiatives move forward.

You won't be expected to run every department or perform the work of other specialists. Instead, you'll help the organization work effectively as a whole.

As ClothME grows, there will be opportunities to take on broader responsibilities, develop leadership skills, and contribute to increasingly important business initiatives.

Your Mission

Build efficient operating systems and help teams execute company priorities consistently, enabling ClothME to grow without unnecessary complexity.

What You'll Do

Company Execution & Operational Coordination

• Coordinate company-wide operational priorities and initiatives.
• Track milestones, deadlines, and action items.
• Maintain visibility into progress across business functions.
• Identify delays and help resolve coordination problems.
• Follow up on commitments and agreed deliverables.
• Prepare regular execution updates for the Founder.
• Support weekly and monthly planning sessions.
• Help ensure teams have clear priorities and responsibilities.
• Escalate important risks and unresolved issues appropriately.
• Improve consistency and accountability in day-to-day execution.

Cross-Functional Collaboration

• Coordinate operational activities across Growth, Merchant Partnerships, Creator Partnerships, and Customer Experience.
• Support communication between business and technical teams.
• Help clarify dependencies and project requirements.
• Organize cross-functional planning discussions.
• Track decisions and follow-up actions.
• Identify opportunities to improve collaboration.
• Support operational preparation for product launches.
• Help teams resolve workflow and coordination challenges.
• Maintain clear documentation of operational initiatives.

Operational Processes & Systems

• Review existing business workflows and identify inefficiencies.
• Develop standard operating procedures and internal playbooks.
• Simplify recurring operational activities.
• Help implement workflow automation where appropriate.
• Improve internal reporting and information sharing.
• Maintain organized operational documentation.
• Evaluate tools that can improve efficiency.
• Help establish consistent processes as the company grows.
• Recommend improvements based on team feedback and operational data.

Business Planning & Performance Reporting

• Support weekly, monthly, and quarterly operational planning.
• Track company-level operational KPIs.
• Maintain dashboards and performance trackers.
• Collect operational updates from relevant teams.
• Prepare concise business performance summaries.
• Identify emerging risks, bottlenecks, and opportunities.
• Help leadership evaluate operational priorities.
• Document decisions and follow-up actions.
• Support continuous improvement through measurable results.

Marketplace & Creator Operations Coordination

• Coordinate operational issues that affect multiple marketplace teams.
• Work with Merchant Partnerships on onboarding process improvements.
• Work with Creator Partnerships on campaign workflow coordination.
• Collaborate with Customer Experience on recurring operational problems.
• Help resolve cross-functional issues affecting merchants, creators, and shoppers.
• Support internal preparation for marketplace launches and new features.
• Track operational dependencies across teams.
• Help document scalable marketplace and creator workflows.

Merchant acquisition, creator recruitment, and customer support remain the responsibility of their respective specialists.

Operational Readiness & Expansion

As ClothME grows, help prepare its operations for new cities and markets.

• Support launch readiness planning.
• Develop repeatable launch checklists.
• Coordinate internal operational requirements.
• Document lessons learned from market launches.
• Help maintain consistent operating standards.
• Support coordination with relevant external partners.
• Identify operational improvements needed before expansion.

Required Qualifications

• 3+ years of experience in business operations, startup operations, project coordination, operations analysis, or a related field.
• Experience coordinating cross-functional initiatives.
• Strong organizational and project-tracking skills.
• Excellent written and verbal communication.
• Ability to manage competing priorities.
• Strong analytical and problem-solving skills.
• Experience improving business processes.
• Proficiency with spreadsheets and reporting tools.
• Ability to work independently and follow through on commitments.
• Good judgment and attention to detail.
• Comfortable working in a fast-changing environment.
• Interest in technology, marketplaces, and growing businesses.

A specific degree is not required if you can demonstrate relevant experience and results.

Preferred Qualifications

• Experience at an early-stage technology company.
• Marketplace or e-commerce operations.
• Cross-functional product launch coordination.
• Business process automation.
• Operational dashboards and KPI reporting.
• Consumer technology or SaaS.
• International market expansion support.
• Experience working directly with founders.
• Familiarity with merchant or creator platforms.

Tools & Technology

Experience with some of the following is helpful, but equivalent tools are welcome.

Project & Workflow Coordination

• Linear
• Notion
• Asana
• ClickUp
• Jira

Reporting & Analysis

• Google Sheets
• Microsoft Excel
• Looker Studio
• Business intelligence dashboards

Communication & Documentation

• Google Workspace
• Slack
• Zoom
• Google Meet
• Loom

Automation & Productivity

• Zapier
• Make
• ChatGPT
• AI-assisted workflow tools

What Success Looks Like

First 30 Days

• Understand ClothME's business model, teams, and priorities.
• Review existing operating processes.
• Establish visibility into active initiatives.
• Identify recurring coordination problems.
• Begin tracking priorities and follow-up actions.
• Recommend practical improvements.

First 90 Days

• Establish consistent operational reporting.
• Improve cross-functional coordination.
• Introduce useful internal processes and documentation.
• Reduce recurring operational bottlenecks.
• Support reliable execution of company priorities.
• Help create repeatable launch and planning workflows.

First 12 Months

• Help establish a reliable operating rhythm across ClothME.
• Improve execution visibility and accountability.
• Develop scalable internal operating procedures.
• Support efficient collaboration between teams.
• Reduce unnecessary administrative and coordination work.
• Help prepare the company for additional employees and market expansion.

How Performance Will Be Measured

• Timely completion of operational priorities.
• Quality of cross-functional coordination.
• Reduction in recurring operational bottlenecks.
• Accuracy and usefulness of performance reporting.
• Adoption of improved processes.
• Quality of documentation.
• Reliability and follow-through.
• Contribution to operational efficiency.

Specific targets will be established based on ClothME's stage and business priorities.

Who Will Thrive Here

You'll likely enjoy this role if you:

• Love bringing structure to complex situations.
• Enjoy solving operational problems.
• Take initiative without constant supervision.
• Communicate clearly and consistently.
• Think systematically.
• Enjoy working with different teams.
• Can balance speed with attention to detail.
• Are comfortable with ambiguity.
• Want to help build a technology company from an early stage.

We're looking for someone who is organized, resourceful, dependable, and motivated by meaningful results.

Compensation & Benefits

Depending on eligibility and finalized company policies, the package may include:

• Competitive base salary.
• Equity participation for eligible employees.
• Health, dental, and vision benefits.
• Paid time off and company holidays.
• Flexible working arrangements.
• Professional learning and development opportunities.
• Modern work equipment.
• Relocation assistance where applicable.
• Long-term career development opportunities.

Final compensation and benefits will be communicated during recruitment.

Career Growth & Development

This is a founding position with opportunities to grow as ClothME expands.

Potential career paths include:

• Senior Business Operations Specialist
• Business Operations Lead
• Director of Business Operations
• VP of Operations
• Chief Operating Officer

These are potential career paths, not guaranteed promotions. Advancement will depend on demonstrated impact, leadership ability, and company needs.

Interview Process

Stage 1 — Initial Conversation

Discuss your experience, interests, and operational background.

Stage 2 — Founder Interview

Discuss ClothME's priorities, business model, and operational challenges.

Stage 3 — Operations Experience Discussion

Review processes, systems, or projects you've personally helped improve.

Stage 4 — Practical Operations Exercise

Complete a focused scenario involving cross-functional coordination, prioritization, or process improvement.

Stage 5 — Collaboration & Values Interview

Discuss communication, judgment, ownership, and teamwork.

Stage 6 — References & Offer

Complete references and discuss compensation and next steps.

Why Join ClothME?

You'll help build the operational foundation of a technology company with global ambitions.

You'll work directly with the Founder and collaborate across Engineering, Product, Growth, Merchant Partnerships, Creator Partnerships, and Customer Experience.

Your work will help ClothME execute effectively, support its teams, and develop the systems needed for long-term growth.

You'll have meaningful ownership, opportunities to contribute ideas, and room to grow as the company expands.

Join us in building a better future for fashion commerce.

Equal Opportunity

ClothME is committed to providing equal employment opportunities. We welcome qualified applicants from diverse backgrounds and evaluate candidates based on their skills, experience, and ability to contribute to our mission.

Reasonable accommodations are available throughout the recruitment process.

How to Apply

Apply through the ClothME Careers page:

https://clothme.io/careers

Please include your resume and, if available, examples of operational initiatives or business processes you've helped improve.